Flipkart Expertise
Flipkart account management service
IP Movers manages your daily marketplace operations so you can focus on sourcing, pricing and scaling the business. The team takes care of listings, service quality, performance metrics and growth strategies across Flipkart for electronics, fashion, lifestyle and home brands.
Product Listing & Catalogue Management
- Detailed quality checks of titles, descriptions, bullet points, search keywords, images and attributes for every SKU.
- Regular clean-up of catalog issues such as duplicates, wrong categories, inactive SKUs and missing information.
Customer Chat Support
- Dedicated team to reply to customer questions, messages and Q&A within Flipkart timelines.
- Professional responses that build buyer trust, reduce returns and protect seller ratings.
Return Management & Claims
- Tracking of customer returns and courier returns for lost, damaged or RTO shipments.
- Raising and following up claims wherever eligible so you recover maximum value.
Payment, Order & Return Reconciliation
- Order-wise reconciliation of payments, returns, fees and penalties.
- Identification of mismatches with clear reports so you always know true profitability.
Monthly Keyword Updates & Visibility
- Monthly refresh of product keywords based on trending search terms and seasonality.
- Continuous optimisation to improve impressions, clicks and organic ranking over time.
Customer Service & Experience
- Fast resolution of customer queries related to orders, shipping, returns and product issues.
- Focus on reducing negative feedback and cancellations to maintain strong account health.
Price & Inventory Management
- Regular monitoring of stock levels and pricing to stay competitive and event-ready.
- Suggestions for offers, promotions and sale-event planning to maximise visibility and sales.
Self-Ship Order Tracking
- End-to-end tracking and follow-up for self-ship orders from pickup to delivery.
- Proactive action for delays, exceptions or delivery issues.
Boosting Impressions & Sales
- Listing optimisation and ad-ready content to increase impressions with the right audience.
- Balanced focus on visibility and conversion so higher views translate into higher sales.
Insights, Ideas & Suggestions
- Regular sharing of sales-boost ideas, marketplace feature updates and best practices.
- Policy-change alerts so your business stays compliant and ahead of competitors.
Daily Performance Monitoring
- Daily review of dispatch breaches, seller cancellations, fulfilment issues and active/inactive listings.
- Immediate corrective actions and root-cause fixes to prevent repeat problems.
Brand Infringement Protection
- Monitoring of lookalike listings, content copying and unauthorized sellers on your brand.
- Support in reporting and controlling such activity to protect brand assets.
Competitor Analysis & Ranking Reports
- Identification of key competitors, their pricing, offers, content and reviews.
- Monthly product ranking and performance reports with clear action points.